1. Information we collect
We may collect information that you provide directly through forms, quizzes, messages, or other interactions on our website.
- Contact details such as your name, email address, and phone number.
- Apartment search preferences such as city, ZIP code, desired area, bedroom and bathroom needs, budget range, furnishing preference, move-in timeline, and selected apartment options.
- Communication details when you contact us, request assistance, or respond to follow-up messages.
- Technical information such as browser type, device information, pages visited, approximate location signals, and interaction data.
2. How we use information
We use submitted information to provide apartment matching support and improve the renter experience.
- To match renters with apartment options based on submitted preferences.
- To contact renters about selected apartment options, availability, scheduling, and next steps.
- To personalize search results and improve the quality of recommended matches.
- To operate, maintain, secure, and improve our website and related services.
- To prevent misuse, detect technical issues, and maintain accurate records.
3. How information may be shared
We do not sell personal information. We may share information only when it is reasonably needed to provide our apartment matching service, operate our website, or comply with legal obligations.
- With Rentrel team members or service providers who help operate our website, communications, scheduling, or customer support.
- With rental-related partners or property contacts when needed to help process a renter’s requested apartment match or inquiry.
- With analytics, hosting, security, or technical vendors that help us run and improve the website.
- When required by law, legal process, safety concerns, or to protect our rights and users.
4. Cookies and tracking technologies
We may use cookies, pixels, local storage, analytics tools, or similar technologies to remember preferences, understand how visitors use our website, improve performance, and support marketing or measurement. You can manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.
5. Data retention
We keep information for as long as reasonably needed to provide services, manage renter inquiries, maintain business records, resolve disputes, comply with legal obligations, and improve our platform. Retention periods may vary depending on the type of information and how it is used.
6. Security
We use reasonable administrative, technical, and organizational safeguards to help protect submitted information. No website, system, or transmission method is completely secure, so we cannot guarantee absolute security.
7. Your choices
You may request to update, correct, or delete certain information by contacting us. You may also opt out of certain communications by following the instructions provided in the message or contacting our team.
8. Children’s privacy
Rentrel is intended for users who are old enough to participate in rental search activities. We do not knowingly collect personal information from children under 13. If we learn that information was submitted by a child under 13, we will take reasonable steps to remove it.
9. Updates to this policy
We may update this Privacy Policy from time to time. When updates are made, the “Last updated” date may be revised. Continued use of our website after changes means you accept the updated policy.
10. Contact us
If you have questions about this Privacy Policy or how information is handled, please contact Rentrel through the contact options available on our website.